Policies

Returns & Refunds

Clear return and refund terms for handmade and custom artwork orders.

Return Window

We accept return requests within 7 days of delivery for eligible items. Requests should be submitted from your account order page or through support.

Because our artwork is handmade and sometimes personalized, each request is reviewed individually with a fair-case approach.

Eligible for Return / Refund

Item arrived damaged or broken
Wrong item received (different from what was ordered)
Item significantly different from the confirmed order details
Package was lost in transit and not delivered

Not Eligible for Return

Custom / commissioned artwork — personalised pieces cannot be returned unless they arrive damaged or incorrect
Change of mind after the artwork has been shipped
Minor colour variations due to screen display differences
Requests made more than 7 days after delivery

How to Request a Return or Refund

Log in to your account and go to My Orders
Select the relevant order and click "Request Return / Refund"
Choose the return type and provide a clear description
For damaged items, include photos — you can share them via WhatsApp if needed
We review requests promptly and share the next steps after assessment

Refund Process

Once a return or refund is approved:

Refunds are issued through the original payment route where possible
Typical processing begins within 3–5 business days after approval
For returned physical items, refund is issued after the item is received and inspected
Shipping costs are non-refundable unless the delivery issue was our responsibility

Order Cancellations

Standard Artwork

Orders for available artwork can be cancelled before dispatch. After shipment, cancellation is no longer possible and return policy rules apply.

Custom & Commissioned Artwork

Custom artwork cancellation depends on production stage:

Before production begins: Full refund
During production: Partial refund may apply based on completed work and materials
After completion: Refund is generally not available unless there is an approved issue

Contact Us

If you have any questions about returns or refunds, please reach out via our contact page or WhatsApp. We respond within one business day.

Shipping Policy Damage Claims My Orders

How to Request a Return or Refund

Select the relevant order and click "Request Return / Refund"

Choose the return type and provide a clear description

For damaged items, include photos — you can share them via WhatsApp if needed

We review requests promptly and share the next steps after assessment

Refund Process

Once a return or refund is approved:

Refunds are issued through the original payment route where possible

Typical processing begins within 3–5 business days after approval

For returned physical items, refund is issued after the item is received and inspected

Shipping costs are non-refundable unless the delivery issue was our responsibility

Order Cancellations

Standard Artwork

Orders for available artwork can be cancelled before dispatch. After shipment, cancellation is no longer possible and return policy rules apply.

Custom & Commissioned Artwork

Custom artwork cancellation depends on production stage:

Before production begins: Full refund
During production: Partial refund may apply based on completed work and materials
After completion: Refund is generally not available unless there is an approved issue