Privacy Policy
We respect your privacy and only use your information to process orders, provide support, and improve your experience with InkByHand.
Information we collect
We collect the details you share when placing an order or contacting us, including your name, phone number, email, delivery address, and order information.
- Checkout and order details
- Contact messages sent through forms, email, or WhatsApp
- Basic browsing and analytics signals to improve site performance
How we use your information
- To confirm, prepare, and deliver your artwork orders
- To provide customer support and updates about your order
- To handle payments, returns, and refund requests
- To improve store experience, content, and service quality
We do not sell personal data. We only share required details with payment and delivery providers when necessary to complete your order.
Payment and security
Payment information is handled through the methods selected at checkout. We keep records needed for order verification, accounting, and support.
- Checkout forms are protected using secure web standards
- Only relevant team members can access order details
- We review suspicious activity to protect customers and the studio
Marketing communication
If you subscribe to updates, we may send occasional product, guide, or campaign messages. You can opt out at any time.
Your rights
You can request correction or removal of personal details where legally applicable. For privacy requests, please contact us directly.
Contact
For any privacy question, use the contact page. We aim to respond within one business day.
Last updated: May 2026