Questions

FAQ

Helpful answers about ordering, custom work, payment, delivery, and artwork care.

How do I place an order?

You can order directly from the shop for ready pieces. For custom artwork, contact us through WhatsApp or the contact page so we can confirm text, size, and timeline before checkout.

Can I request a custom Quranic verse or Arabic name?

Yes. Share your preferred text, room style, size range, and deadline. We will guide composition and finish options before confirmation.

Why do some details need confirmation?

Because each handmade piece depends on size, complexity, material, packaging, and destination. Confirming details first avoids surprises later.

Do you ship internationally?

Yes. International delivery is available with tracking. Delivery time and shipping cost depend on destination and artwork dimensions.

How secure is checkout and payment handling?

Checkout details are handled using secure web standards. Payment instructions are shared clearly and only after order details are confirmed.

How quickly do you reply on WhatsApp?

We usually respond within one business day, and often faster during working hours.

Can I get help choosing the right size?

Yes. Share your wall dimensions or room photo and we can guide size selection. You can also review the size guide for practical recommendations.

Can I return a custom piece?

Custom pieces are generally not returnable once production starts, unless there is damage or an order issue. If damage occurs, contact us quickly with photos for support.

Still need help?

Reach out for a quick recommendation on size, custom text, gifting, delivery, or payment options.

Handmade Artwork

Each piece is finished by hand in the studio with careful inspection.

Custom Orders

Personalized pieces are discussed clearly before production begins.

Careful Packing

Protective packaging is selected to reduce transit risk.

Delivery Support

Tracking and delivery follow-up are available after dispatch.

Secure Checkout

Order and payment details are handled through secure checkout flows.

WhatsApp Support

Direct support is available for order help and custom inquiries.

Premium Materials

Materials are selected for presentation, durability, and finish quality.

Customer Care

From first message to delivery, support stays personal and responsive.

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