Refund Policy & Damage Claims
Clear damage claim and refund guidance so your order stays protected.
Damage Claims
If your artwork arrives damaged, we want to make it right. Please act quickly — damage claims should be raised within 48 hours of delivery.
Steps to File a Damage Claim
- Photograph the damaged item and packaging immediately upon receipt
- Go to My Orders and select the order
- Click "Request Return / Refund" and choose "Item arrived damaged"
- Describe the damage clearly in the form
- Share photos via WhatsApp ( contact us) or paste a link to your photo (Google Drive / iCloud)
We review every claim carefully and guide you to the most suitable resolution: repair, replacement, or refund depending on the case.
Refund Timelines
| Situation | Resolution | Timeline |
|---|---|---|
| Item damaged in transit | Full refund or replacement | 3–5 business days after approval |
| Wrong item received | Full refund + return shipping paid by us | 3–5 business days after approval |
| Item lost in transit | Full refund | After courier investigation (7–14 days) |
| Approved general return | Refund after item received and inspected | 3–5 business days after inspection |
| Cancelled before dispatch | Full refund | 3–5 business days |
| Custom artwork cancellation (before production) | Full refund | 3–5 business days |
| Custom artwork cancellation (in production) | Partial refund (case-by-case review) | Agreed individually |
Refund Methods
Refunds are issued through the original payment channel where feasible:
- Bank transfer: Refunded to the same account. Please provide account details when requested.
- EasyPaisa / JazzCash: Refunded to the original mobile number.
- Cash on delivery: Refund issued via bank transfer or mobile wallet — details requested at time of approval.
Non-Refundable Situations
- Custom artwork where production is complete and item is undamaged
- Damage caused by improper handling after delivery
- Claims raised more than 48 hours after delivery (for damage) or 7 days (for returns)
- Change of mind after shipment of non-defective items
Disputes
We are committed to resolving all disputes fairly. If you are not satisfied with our resolution, please escalate via our contact page and we will review your case with senior support.