Clear damage claim and refund guidance so your order stays protected.
If your artwork arrives damaged, we want to make it right. Please act quickly — damage claims should be raised within 48 hours of delivery.
We review every claim carefully and guide you to the most suitable resolution: repair, replacement, or refund depending on the case.
| Situation | Resolution | Timeline |
|---|---|---|
| Item damaged in transit | Full refund or replacement | 3–5 business days after approval |
| Wrong item received | Full refund + return shipping paid by us | 3–5 business days after approval |
| Item lost in transit | Full refund | After courier investigation (7–14 days) |
| Approved general return | Refund after item received and inspected | 3–5 business days after inspection |
| Cancelled before dispatch | Full refund | 3–5 business days |
| Custom artwork cancellation (before production) | Full refund | 3–5 business days |
| Custom artwork cancellation (in production) | Partial refund (case-by-case review) | Agreed individually |
Refunds are issued through the original payment channel where feasible:
We are committed to resolving all disputes fairly. If you are not satisfied with our resolution, please escalate via our contact page and we will review your case with senior support.
