Handmade Artwork
Each piece is finished by hand in the studio with careful inspection.
Preparing your artwork view
Please wait a moment while we load products, guides, and order details.
Please wait a moment while we load products, guides, and order details.
Each piece is finished by hand in the studio with careful inspection.
Personalized pieces are discussed clearly before production begins.
Protective packaging is selected to reduce transit risk.
Tracking and delivery follow-up are available after dispatch.
Order and payment details are handled through secure checkout flows.
Direct support is available for order help and custom inquiries.
Materials are selected for presentation, durability, and finish quality.
From first message to delivery, support stays personal and responsive.
Clear damage claim and refund guidance so your order stays protected.
If your artwork arrives damaged, we want to make it right. Please act quickly — damage claims should be raised within 48 hours of delivery.
We review every claim carefully and guide you to the most suitable resolution: repair, replacement, or refund depending on the case.
| Situation | Resolution | Timeline |
|---|---|---|
| Item damaged in transit | Full refund or replacement | 3–5 business days after approval |
| Wrong item received | Full refund + return shipping paid by us | 3–5 business days after approval |
| Item lost in transit | Full refund | After courier investigation (7–14 days) |
| Approved general return | Refund after item received and inspected | 3–5 business days after inspection |
| Cancelled before dispatch | Full refund | 3–5 business days |
| Custom artwork cancellation (before production) | Full refund | 3–5 business days |
| Custom artwork cancellation (in production) | Partial refund (case-by-case review) | Agreed individually |
Refunds are issued through the original payment channel where feasible:
We are committed to resolving all disputes fairly. If you are not satisfied with our resolution, please escalate via our contact page and we will review your case with senior support.